Packages are generally dispatched within 2 days after receipt of payment and are shipped via one of 2 options depending on your location (determined by your postal code).
- FastWay Couriers - Door-to-door couriering to the main areas, typically within 1 - 3 business days. All parcels include tracking and require a signature on collection.
- DSV Distribution - Door-to-door couriering to outlying areas, typically within 1 - 3 business days. All parcels including tracking and require a signature on collection.
Even the smallest item from Little Lace will be delivered to your door, so please provide us with a physical address that is normally occupied during office hours. Please note that both FastWay Couriers and DSV Distribution will only deliver to a physical address, and no P.O. Box number/addresses. FastWay Couriers and DSV Distribution requires that each and every delivery be signed and endorsed, as proof of delivery.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes/Satchels are amply sized and your items are well-protected.
Please note that Little Lace offers free delivery on all orders which exceed R500.00.
If you wish to return something that you purchased online at www.littlelace.co.za because you are not content with what you've purchased, you can do so in one of two ways:
Return the selected item to our physical store, together with your printed invoice as proof of payment.
Send the selected item back to our online shop, together with your invoice, and you will be refunded with the appropriate amount. Please note that in this eventuality, the cost of couriering the product back to our online shop is covered by the purchaser. The address details are as follows:
678 Old Farm Road
Please note that worn or used items will not be returned and Little Lace management has the right to decline any return.
Please also note that all returns must be received at our head office within 14 calendar days from the date of purchase to be considered for return.